Yale Morph Server job not being completed

Q:
I uploaded my PDB files on the multi-chain morph server, the job ID is b499364-832. It has been two days but the results page still says that the job is not yet complete. Is there any problem with my morph? I understand that my files are very large so it may take a long time to finish, but is it possible that it takes this long? I would really appreciate your assistance.

A:
Files generated by the multi-chain server can be found in
http://www.molmovdb.org/uploads/<job ID>/
Yours are in
http://www.molmovdb.org/uploads/b499364-832/

Looking at it, some files seem to be missing.
For e.g., a complete run would look like
http://www.molmovdb.org/uploads/b649592-16743/

There is a job running and it seems to be related to yours
"/usr/bin/perl ./multi.pl b499364-832 –chains=WCBAXHGFEDJLMNOPQRYAIS
–nframes=8 –email=seiga –engine=CNS –debug"

The short of it is that your job is probably stuck since you seem to
have submitted it 6 days ago judging from the submit time. Note that
we cannot guarantee the full functionality of this service as it is
from 2005 and has not been fully maintained since. Occasionally, we
may roll back but that would mean you will need to resubmit your job.

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